At Helionis Rays Enterprises Private Limited, we believe flexibility is part of a great shopping experience. While we hope every order brings excitement, we understand there may be moments when you need to cancel. Before your order is packed or shipped, this page explains how cancellations work in a clear and simple way.
For clarity: the terms “we,” “our,” and “us” refer to Helionis Rays Enterprises Private Limited, and “you,” “your,” or “customer” refer to the amazing individuals who shop with us. When you place an order, you’re accepting the terms shared below. Take a quick read through, so you know exactly what to expect if plans change.
Your plans might change, and that’s perfectly fine. If you decide to cancel your order, you can do so within 24 hours of placing it or before it’s dispatched, whichever comes first.
Your refund will be processed to your original payment method and should reflect within 5 to 7 business days. We’re always here to help make things right if your shopping situation changes.
Once your order leaves our warehouse, we’re unable to cancel it mid-transit. But don’t worry, if the item isn’t right for you once it arrives, you can still go ahead with a return.
Simply follow the steps in our Return and Refund Policy, and we’ll help you through the process. Your satisfaction means everything to us, even after your order’s been shipped.
Once your order is placed, we’re unable to make changes to the items, shipping address, or contact details. Our system begins processing right away, so edits just aren’t possible at this stage.
If something needs correcting, the best option is to cancel your order, as long as it’s still within the allowed time window, and then place a new one with the updated information. We know it’s not ideal, but we’re here to help make the fix as smooth as possible.
If you’re looking to cancel an order or just need some clarity on the process, we’re just an email away. Reach out to our support team at helionisraysenterprisespvtltd@gmail.com / helionisraysauthorizes@gmail.com, and we’ll walk you through the next steps.
Your experience means everything to us, and we truly value the trust you place in Wizechoice every time you shop.