At Wizechoice, operated by Helionis Rays Enterprises Private Limited, we understand how important it is for your order to arrive on time and in perfect condition. This page is designed to give you a complete look at how our shipping process works, from the moment you confirm your order to the moment your fashion picks reach your doorstep.
In this policy, the words “we,” “our,” and “us” refer to Wizechoice, while “you,” “your,” and “customer” point to our cherished shoppers. Placing an order through our site means you agree with everything outlined here.
We’ve created this guide to help you feel confident and well-informed as your order makes its way to you.
We’re thrilled to bring our styles to fashion lovers across India. If your pin code is serviceable, we’ll make sure your order reaches you—no matter where you’re located in the country. At the moment, we only ship within India and do not offer international delivery.
We’re constantly working to expand our reach, and your continued support helps make that possible.
Once your order is placed and confirmed, our team gets to work packing it with care. The standard preparation period usually takes 1 to 2 working days, not counting weekends or official holidays. As soon as your order is ready for dispatch, we’ll send you a confirmation email with all the relevant details.
We know you're excited to receive your picks, and we aim to keep the wait short and the process smooth.
We’re committed to getting your chosen styles to you without delay. Depending on your location and local courier accessibility, delivery usually takes between 3 to 8 working days. Throughout this period, our focus remains on getting your order to you safely, securely, and right on time.
We know how eagerly you await your parcel, and we work to make that moment worth the wait.
Sometimes, a delivery may not reach its destination due to incorrect address input, no one being available to receive it, or the package being declined. In such cases, your order is returned safely to our warehouse.
If this happens, don’t worry, just reach out to us, and we’ll help arrange another attempt. To avoid hiccups, please double-check your delivery details and try to have someone available when the package is expected. We want your order to land in your hands smoothly.
Your order is always packed with care, but if your parcel arrives looking damaged or tampered with, let us know within 48 hours of receiving it. Reaching out promptly and sharing clear photos of the issue helps us act faster.
If your order goes missing while in transit, we’ll investigate the matter with our courier partners. Once confirmed, we’ll either send you a fresh replacement or issue a refund, depending on the situation.
Got questions about your delivery or order? Just write to us at helionisraysenterprisespvtltd@gmail.com / helionisraysauthorizes@gmail.com. Our support team is always ready to help and make sure everything goes smoothly for you. Your trust in Wizechoice means everything to us. We're excited to bring your next style pick home, handled with care and delivered with love.