Thank you for shopping with Wizechoice, operated by Helionis Rays Enterprises Private Limited. We understand that sometimes returns are part of the journey, and we’re committed to making that process as simple and fair as possible.
This policy is here to give you full confidence while shopping, ensuring that every concern is treated with transparency and care.
Throughout this page, “we,” “us,” and “our” refer to Wizechoice, while “you,” “your,” and “customer” represent the valued individuals we proudly serve.
By completing a purchase on our platform, you acknowledge and accept the terms outlined below. We encourage you to read them fully, so you know exactly how we’ll support you if something doesn’t go as planned.
We want your experience with Wizechoice to be as satisfying as your style picks. If you ever need to return something, here’s what qualifies:
Items must be returned in the exact condition you received them—unworn, unwashed, and unused. All original tags, labels, boxes, and packaging should be untouched and included in full. Anything that’s been worn, washed, altered, or shows visible use won’t make the cut for return approval.
To help us process your return smoothly, please raise a request within 48 hours of receiving your order. Returns requested beyond this window or sent back without meeting the above guidelines won’t be eligible.
We appreciate you taking a moment to double-check these details, as it helps us serve you better.
Need to send something back? We’re here to make it easy for you. Just email us at helionisraysenterprisespvtltd@gmail.com / helionisraysauthorizes@gmail.comwith your Order ID and the reason for your return. If the item is damaged, incorrect, or defective, be sure to attach clear photos so we can review and respond faster.
Once we’ve looked over your request and it meets the return conditions, you’ll receive step-by-step instructions to complete the process. Please note that returns not aligned with the guidelines mentioned in this policy may be declined.
We're always here to help, and a little info from your side goes a long way.
Once your returned item reaches us, our team will inspect it to ensure it follows the return guidelines. If everything checks out, we’ll begin processing your refund straight to the original payment method you used.
It usually takes 5 to 7 business days for the refund to reflect. You’ll get an email confirmation once the transaction is complete. However, if the item doesn’t meet the eligibility rules, the refund may not be approved.
We value your trust, and every step is done with care to keep things fair and transparent.
Sometimes, returns may not fully align with our return standards, like slightly worn packaging or gentle signs of handling that don’t affect the item’s resale condition. In such cases, instead of declining the return outright, we may offer a partial refund.
This is assessed on a case-by-case basis, and the final call rests with our team after reviewing the item's condition. We believe in being reasonable and fair, and these exceptions help us support both quality and understanding.
If something’s off with your order, whether it’s damaged packaging, a defective item, or the wrong product, don’t worry. We’re here to fix it. Please get in touch with us within 48 hours of receiving your delivery.
To help us act quickly, include clear photos or videos that highlight the issue. Once we verify the problem, we’ll guide you through the return or send a replacement, whichever fits best. Your experience matters, and we’re committed to making it right.
Have questions about your return or refund? Don’t hesitate to reach out to our customer support team at helionisraysenterprisespvtltd@gmail.com / helionisraysauthorizes@gmail.com. Whether you need clarity or a helping hand, we’re always ready to assist you.
We’re grateful you chose Wizechoice, and we’ll do everything we can to make sure your shopping experience stays worry-free, seamless, and satisfying. Your trust means the world to us.